Account Manager, Branded Merchandise

Job Description

Who we are:

CI-Group, an organization of 60+ employees, is experiencing tremendous growth. The company embodies
an entrepreneurial spirit as it has evolved and risen to different challenges over its 35+ year
history resulting in the development of the following different components: sales, account
managers, creative strategy, designers, e- commerce, client services, logistics, warehousing,
events, and merchandise. Our clients come to use us for virtually any of the brand’s needs from
consumer promotions, corporate gifts, events, product launches, warehousing, e-commerce, you name
it!

The Role:

We are seeking a creative, client focused, solution-based individual with a minimum of 5 years’
experience in promotions and branded merchandise.

As an Account Manager and resident expert, you exude with passion and confidence as a branded
merchandise guru - specifically being able to speak with clients with ease in reference to creative
branded solutions using various materials, decoration methods, types of items, art requirements and
quality control. You will embrace the challenge of delivering the perfect solution, while managing
our clients’ demanding expectations, budgets, and timelines. You are a scrappy individual able to
wear many hats and enjoy the challenge of the entire process - from creative; through sourcing and
purchasing; to fulfillment and delivery. Excellent interpersonal and written skills are required to
excel in this exciting yet demanding role. You are self-motivated, organized, personable and have
an ardent sense of urgency.

* Enjoy the interaction of building rapport, trust, and solid working relationships with your
clients.
* Understand the industry processes and timelines and can communicate well to demanding
clients.
* Love the thrill of coordinating and presenting ideas/decks at client meetings.
* You aren’t just an order taker - you love being the "go to person" where your input and
expertise is vital in managing the clients’ expectations and project outcome.
* Enjoy solving problems -- you can put your creative abilities to work at any time to help solve
clients' needs or troubleshoot issues.

Experience and Skills

Experience:

* Minimum 3-5 years in a promotions/branded merchandise/product sourcing and purchasing role (or
similar creative field)
* Have experience with custom packaging and fulfillment.
* ASI experience
* Extremely high attention to details
* Experience in project management
* Experience working with different mediums such as digital, flexo, silkscreen, embroidery,
etching etc.
* Experience presenting creative idea to clients
* Excellent communication and presentation skills; experience creating and presenting strategy
and solutions to clients, and facilitating group meetings
* Ability to handle tight deadlines and lead multiple projects simultaneously
* Excellent interpersonal skills and ability to work effectively with different personality types
* Ability to exercise independent judgment and work autonomously with minimal supervision
* Adaptive, proactive and comfortable working in an entrepreneurial, challenging & demanding environment

* Solid analytical skills and ability to monitor, understand and communicate metrics and performance trends

* A deep understanding of branding and how that parlays into marketing communications

Job Benefits

Benefits:

• Hybrid work schedule available
• Competitive salary (commensurate with experience)
• A stable work environment that includes a very dedicated, talented, passionate, hard-working
team who really cares about each other, the clients and the work
• Benefits package, including health, dental and vision insurance, 401(k) with match contribution,
and a flexible healthcare spending account, Dependent care account option, AFLAC